The SkyDex Platform
A comprehensive, end-to-end NDC aggregation platform that connects travel agencies directly to airline inventory — replacing legacy GDS dependency with modern, direct-connect technology.
How SkyDex Works
SkyDex sits between your agency and the airlines, aggregating NDC API connections into a single, unified platform. Your team searches, prices, books, and manages tickets through one interface — while SkyDex handles the complexity of multi-airline integration behind the scenes.
Each tenant company connects with their own negotiated airline credentials, ensuring complete data isolation and access to exclusive fare content.
Intelligent NDC Search
SkyDex queries every connected airline's NDC API in parallel, aggregating real-time offers into a single, ranked results view. Agents see branded fares, rich cabin content, and transparent pricing — all from one search.
Parallel Fan-Out
Search multiple airline NDC APIs simultaneously in a single request. Results are normalised and ranked automatically.
5-Minute Offer Cache
Offers are cached in Redis with a 5-minute TTL — ensuring fast repeat queries while prices stay current.
Rich Content Display
NDC provides rich airline content: fare rules, branded imagery, cabin layouts, and product descriptions unavailable through GDS.
Multi-Airline Aggregation
One search, every connected airline. Compare Economy Flex, Premium, and Business offers side by side across carriers.
Ancillaries & Branded Fares
NDC unlocks the full airline fare catalogue — including exclusive branded fare families, rich ancillary content, and bundled offers that are simply not available through traditional GDS channels. Your agents see every option the airline publishes, compared side-by-side.
Seat Selection
Choose from standard, extra legroom, and premium seats with visual cabin maps — powered by NDC SeatAvailability.
Extra Baggage
Add checked bags, oversize, or overweight allowances at airline-direct pricing. Available per-segment.
Meals & Dining
Select from airline meal options including special dietary requirements. Premium dining on business class.
Branded Fare Families
See and compare every fare family the airline publishes — Light, Flex, Premium, Business — with included ancillaries side-by-side.
Why NDC over GDS?
Traditional GDS systems display a limited subset of fares. NDC gives your agency access to the airline's complete product catalogue — branded imagery, cabin layouts, fare rules, and ancillary bundles — enabling richer upsell and a better customer experience.
Full Booking Lifecycle
From search to post-booking management, SkyDex covers every step of the airline booking workflow.
Search & Shop
Fan-out to multiple airlines simultaneously. Get real-time availability with branded fares and rich content.
Price & Validate
Lock in fares with live pricing validation. Compare offers across airlines with transparent pricing.
Book & Ticket
Create orders, issue tickets, and manage the complete booking lifecycle from a single interface.
Manage & Report
Post-booking changes, cancellations, refunds, and comprehensive analytics across all channels.
Platform Capabilities
Everything your agency needs to distribute airline content efficiently and profitably.
NDC Direct Connect
Connect to airline NDC APIs without middleware. Access full fare catalogues including exclusive branded fares unavailable through legacy GDS.
Multi-Tenant Isolation
Each company operates in a fully isolated workspace. Airline credentials, customer data, and orders are encrypted and completely separated.
Real-Time Analytics
Track booking volumes, revenue, margins, and performance metrics across all airlines and agents with live dashboards.
Multi-Airline Aggregation
Search multiple airlines in parallel with a single API call. Results are normalized and comparable across carriers.
Ancillary Services
Seat selection, extra baggage, meals, lounge access, and more — all available through the NDC rich content layer.
Role-Based Access
Agents, Senior Agents, Managers, and Company Admins each have tailored permissions and views within the platform.
White-Label Documents
Generate branded invoices, e-tickets, and itineraries as PDF documents customised with your agency's logo and details.
Inter-Company Queues
Transfer ticket requests between agencies with full audit trails. Consolidators can manage inventory across multiple sub-agencies.
Full Booking Lifecycle
From order creation through ticketing to post-booking management, SkyDex handles every stage of the booking workflow. Role-based controls ensure the right people handle the right actions, with a complete audit trail at every step.
Order Creation
Create orders from NDC offers with passenger details, ancillaries, and customer association. Full PNR-like structure.
Ticket Issuance
Issue e-tickets with role-based controls — Senior Agents and above only. Ticket numbers and receipts generated automatically.
Inter-Company Queue
Transfer ticket requests between sub-agencies and consolidators with full audit trail. Manage inventory across company boundaries.
Post-Booking Changes
Date changes, name corrections, rebookings, void within airline window, cancellations, and partial or full refund processing.
Built for Consolidator Workflows
The inter-company ticket queue enables sub-agencies to submit ticketing requests to a consolidator, who issues tickets using their own airline credentials. Every transfer is logged with a full audit trail — status changes, timestamps, and agent attribution.
Invoicing & White-Label Documents
Generate professional, branded PDF documents — invoices, itineraries, and e-tickets — customised with your agency's logo, colours, and contact details. Control your margins with transparent, per-booking markup.
Agency Margin & Markup Control
Set per-booking, per-customer, or per-airline margin percentages. SkyDex calculates and applies your markup automatically — with full cost transparency on every invoice.
White-Label PDF Generation
Every document is branded with your agency identity. Generate three document types on demand:
- Invoices — itemised fare, ancillaries, taxes, and agency margin
- Itineraries — flight details, passenger info, and booking reference
- E-Tickets — electronic ticket receipts with ticket numbers and fare basis
Automatic Email Delivery
Documents are automatically emailed to customers via Microsoft Graph API — secure, reliable, and fully integrated. No manual sending required.
Reporting & Analytics
Track every aspect of your business with a comprehensive analytics dashboard. Monitor booking volumes, revenue trends, agent performance, and airline breakdowns — all updated in real time.
Booking Volume, Revenue & Trend Analysis
Live KPIs for total bookings, revenue, average margin, and active agents. Spot trends with month-over-month comparisons and historical analysis spanning 3+ years.
Per-Tenant Analytics & Data Tools
Each tenant company sees only their own data — fully isolated analytics. Features include:
- Per-tenant isolation — each company sees only their own metrics
- Date range filtering — daily, weekly, monthly, or custom periods
- Data export — download reports as CSV or PDF for offline analysis
Real-Time & Historical Reporting
Dashboards update in real time as bookings flow in — no waiting for batch reports. Historical data is retained for 3+ years, enabling year-over-year comparisons and long-term trend analysis.
Enterprise Security & Multi-Tenancy
SkyDex is built with security at every layer. Each tenant company operates in a fully isolated workspace — with their own credentials, encrypted data, and role-based access controls. No cross-tenant data access is ever possible.
Full Tenant Isolation
Each company workspace uses their own negotiated airline API credentials. Customer data, orders, and booking documents are completely separated at the database level with row-level security.
Encryption & Authentication
Defence-in-depth security with industry-standard cryptography:
- AES-256-CBC encryption for API keys, passports, and TOTP secrets at rest
- bcrypt password hashing with cost factor 12
- TOTP 2FA and Email OTP two-factor authentication
- Role-based access control — Agent, Senior Agent, Manager, Company Admin, Global Admin
Security Headers & Rate Limiting
Every response includes hardened security headers — HSTS with preload, strict CSP, X-Frame-Options DENY, and X-Content-Type-Options nosniff. Auth endpoints are rate-limited to 5 requests per minute per IP to prevent brute-force attacks.