Privacy Policy
How we collect, use and protect your personal information
Skydex (Pty) Ltd — Last updated: 13 November 2026
1. Who we are
This Privacy Policy explains how Skydex (Pty) Ltd (“Skydex”, “we”, “us”, “our”) collects, uses and protects personal information when you visit our website.
We are the “responsible party” for your personal information under South Africa’s Protection of Personal Information Act, 2013 (“POPIA”). Where it applies to visitors from the European Union or United Kingdom, we are also the “controller” under the General Data Protection Regulation (“GDPR”).
If you have any questions about this policy, or want to exercise your rights, contact our Information Officer at info@skydex.co.za.
2. What information we collect
We collect only a small amount of personal information.
Information you give us through our contact form:
- Your name
- Your email address
- Your contact number
- Any information you include in your message
You do not have to fill in the contact form to use our website. If you choose to contact us, we will only use your details as set out in this policy.
Information collected automatically through Google Analytics:
When you visit our website, Google Analytics uses cookies to collect information about how you use the site. This may include:
- The pages you visit and how long you spend on them
- How you arrived at our website (for example, from a search engine or a link)
- Your browser type, device type and operating system
- Your approximate location (country or city level)
We use this information in aggregate to understand how visitors use the website. We do not use it to identify you personally.
We do not have user accounts, we do not sell products online, and we do not collect payment information or any special personal information (such as health, religious or biometric information).
3. How we use your information
| What we collect | Why we use it | Lawful basis |
|---|---|---|
| Contact form details | To respond to your enquiry and to follow up on it | Your consent, and our legitimate interest in replying to people who contact us |
| Google Analytics data | To understand how visitors use our website and to improve it | Your consent where required, and our legitimate interest in running a useful website |
We will not:
- Sell, rent or trade your personal information
- Add you to a marketing mailing list without your consent
- Use your contact details for any purpose other than dealing with your enquiry, unless you ask us to
4. Cookies and Google Analytics
Cookies are small text files stored on your device when you visit a website. Our website uses cookies only for Google Analytics, which is provided by Google LLC.
Google Analytics helps us count visits and see which pages are popular. The information it collects is processed by Google on our behalf. You can read more about how Google uses this information at policies.google.com/technologies/partner-sites.
Your choices:
- Where required by law, we ask for your consent before setting analytics cookies, and you can change your choice at any time.
- You can block or delete cookies in your browser settings.
- You can opt out of Google Analytics on all websites by installing the Google Analytics Opt-out Browser Add-on.
- Blocking analytics cookies will not affect your ability to use our website.
5. Who we share your information with
We do not sell or share your personal information with third parties for their own marketing.
We may share information only with:
- Google, which provides our analytics service, as described in section 4
- Our website host and email service providers, who store and deliver contact form messages on our behalf
- Authorities, such as regulators, law enforcement or courts, but only where the law requires it
Information processed outside South Africa
Google and some of our service providers may process information on servers outside South Africa, including in the United States and the European Union. When this happens, we rely on these providers being subject to laws or contractual safeguards that give your information a level of protection comparable to POPIA, as section 72 of POPIA requires.
6. How long we keep your information
- Contact form details: We keep these only for as long as we need them to respond to your enquiry and handle any follow-up. After that, we delete them, unless the law requires us to keep them longer or you become a client.
- Google Analytics data: This is kept for no longer than 14 months, after which Google automatically deletes it.
7. How we protect your information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration and destruction. These include using a secure (HTTPS) connection for our website and contact form, and limiting access to enquiries to the staff who need it.
No method of sending information over the internet is completely secure. If a security breach affects your personal information, we will notify you and the Information Regulator as required by law.
8. Your rights
Under POPIA, and GDPR where it applies, you have the right to:
- Access: Ask whether we hold personal information about you, and request a copy
- Correction: Ask us to correct or update your information
- Deletion: Ask us to delete your information
- Objection: Object to us processing your information
- Withdraw consent: Withdraw your consent at any time. This does not affect anything we did before you withdrew it.
To exercise any of these rights, email info@skydex.co.za. We may ask you to confirm your identity before we act on your request. We will respond within a reasonable time, and within the period required by law.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Regulator (South Africa):
- Website: www.inforegulator.org.za
- Email: complaints.IR@inforegulator.org.za
If you are in the EU or UK, you may also complain to your local data protection authority.
9. Children
Our website is not aimed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has sent us their details, please contact us and we will delete them.
10. Links to other websites
Our website may contain links to other websites. We are not responsible for how those websites handle personal information. Please read their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date at the top.
12. Contact us
Skydex (Pty) Ltd
Email: info@skydex.co.za